Frequently asked questions
Pricing, the Free plan, payments, data, selling to Czechia and the contract. Answers to the questions people ask before setting up a store.
Getting started
How long does setup take?
A few minutes. You fill in a form, confirm your email through a link that is valid for two days, and choose a password.
What will I find in the store after setup?
An online store comes with four sample products, a website with four pages for you to rewrite. You can delete the sample products in one go.
Can I customise the store myself?
Yes. You change colours, logo, font, the home page and pages built from blocks in the admin, without a developer.
Pricing and payments
How much does Portican cost?
An online store starts on the Free plan at €0, with no time limit. Paid plans run from €29 to €399 a month for the whole store, excluding VAT, and your order count decides which one you are on. We take no cut of your sales.
What happens after the 50th order on Free?
The store keeps accepting orders. You can see and process them once you move to a paid plan.
Do customer payments go through Portican?
No. The payment gateway is on your own contract and the money lands directly in your account. Card numbers never reach us.
Am I tied into a contract?
No. The contract has no fixed term and is billed monthly, and you can cancel at any time, effective at the end of the billing period: write to us and we end the subscription. Before that, you can download your whole store as a ZIP yourself, and after the contract ends you can still request your data for 30 days.
Do I pay for Engines on Free?
No. All 17 Engines are included in every plan, Free too. The only separate cost is AI usage, paid from your credit.
Do I need to enter a card?
Not when you sign up. You add a card only when you move to a paid plan or top up credit for AI features.
How do I pay?
Monthly by card. The invoice arrives by email and can also be made out to a different company from the one that runs the store.
What if a payment fails?
You receive a notice and a grace period. Only after that can the store be suspended, and your data is kept.
Do you take a percentage of payments?
No. Money from customers goes through your gateway directly to your account.
Store and features
Do you support Heureka?
Yes. Feeds are generated for Google Shopping, the Meta catalogue, Heureka and Zboží.cz, separately for each market.
Which analytics tools can I connect?
Google Tag Manager, Google Analytics 4, Google Ads, Microsoft Clarity, Meta, TikTok, Pinterest, LinkedIn, Microsoft Advertising, Sklik and Ecomail.
Can colleagues work in the admin too?
Yes. We set up additional logins for you on request.
Can I sell to Czechia?
Yes. Slovakia and Czechia are open, each market with its own currency, domain and invoices. We only open further countries after verifying the obligations.
Will you write my terms and conditions?
No. The admin shows which documents your market requires and gives you an editor for them. The wording comes from your lawyer.
Data and security
Why do visitors see a cookie banner?
Analytics and advertising only start with consent. The Settings and Accept buttons are the same size, and in the settings visitors can reject everything with one button.
Do you store card numbers?
No. The card field is rendered by the payment gateway, and card details never reach us.
Where is my data hosted?
Store servers are in Vienna, and photos and backups are in storage in the EU. Text for AI features is processed by OpenAI, and only when you use the feature.
Start with your store, not with technical worries.
Try Portican without a payment card and see whether it fits the way you sell. When you are ready, you connect your domain and choose a paid plan.
No card needed. The Free plan has no time limit.